Privacy Policy

At Mitraku, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale (POS) system and related services.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account registration information (name, email address, phone number)
• Business information (company name, address, tax identification)
• Payment information (credit card details, bank account information)
• Customer data entered into the POS system
• Communication preferences and support requests

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, error logs)
• Transaction data (sales records, inventory changes, reports)
• Location data (if enabled for delivery or analytics)

2. How We Use Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our POS services
• Account Management: To create and manage your account and subscription
• Payment Processing: To process payments and manage billing
• Customer Support: To respond to your inquiries and provide technical support
• Analytics: To analyze usage patterns and improve our services
• Communications: To send service updates, promotional materials, and important notices
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Cloud hosting and data storage
• Customer support and communication
• Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate fraud or security breaches
• Enforce our terms of service

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Hosting on secure, certified cloud platforms
• Staff Training: Regular security training for all employees
• Compliance: Adherence to PCI DSS standards for payment processing

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Upon account termination, we will delete or anonymize your personal data within 90 days, unless retention is required for legal or business purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.